TERMS & CONDITIONS OF SERVICE

 

Introduction: The following terms and conditions represent the basis upon which I the owner of ADS -ADRIANS DRIVING SCHOOL offer driving lessons and courses to you the student.

General conduct: I will be courteous, polite, tidy and punctual. I will behave in a professional manner at all times. My training car will be well maintained, clean and tidy (weather permitting). My car is fitted with dual controls and is fully insured for driving tuition purposes. I will not smoke in the training car at anytime and I display a no smoking sticker in the vehicle. I will not use your lesson time for any other form of business personal or otherwise without your expressed permission.

Qualifications: I am legally authorised to give driving tuition in the UK by the Driver and vehicle standards agency (DVSA). I am proficient in the use of coaching and instructional techniques and have completed comprehensive training and testing to enable me to provide this service to you (the student).

Driving licence & eyesight: You must hold a current, valid driving licence (provisional or full), which must be produced on or in advance of your first driving lesson. You must also check that you can read a number plate at a distance of 20.5 metres (I.e. 67ft or 5 car lengths)With glasses if normally worn. Please note that if you need glasses to achieve this you must make sure you wear them/ prescribed contact lessons on each and every driving lesson.

Safety, comfort and well being: Safety is a shared responsibility as identified below.

(a) In the interest of comfort and safety you are advised to wear suitable footwear and clothing which does not restrict movement or which might cause embarrassment.

(b) 

It is important you act responsibly at all times and give your undivided attention to the driving task at hand. Should anything be distracting you during your lesson it is important that you make me aware of this fact, even if it is something I am doing. Similarly if you feel uneasy or uncomfortable about any driving task please let me know. I will be grateful for your feedback and I will think no less of you for doing this as I always aim to progress/ improve in any way I can.

(c) In an emergency situation it is important you follow my instructions and allow me to take control of the steering wheel if necessary to avoid an incident. I may also need to make use of dual controls (I.e brake and or clutch pedals) and thus override your use of them. As soon as safe to do so I will advise you of why my actions were necessary and help you to calm down if required. Any subsequent discussion will focus on what can be learnt rather than who was to blame. 

(d) I will do my best to deliver instructions or take any actions (even in an emergency) in a calm and measured manner so as not to alarm you or make you feel uncomfortable or disheartened in any way. I will definitely not shout at you or make any derogatory remarks.

(e) You can be assured that I will not use improper language or suggestive behaviour and physical contact.

(f) You must take note of any medication you are taking which may affect your ability to drive safely and advise me accordingly before taking any lessons booked. Similarly you should inform me of anything you feel may impact on your ability to undertake the proposed lesson safely.

(g) In the event it becomes apparent that you are unable to concentrate due to any illness, tiredness or your emotional state of mind, I reserve the right to terminate the lesson early or choose an alternative learning activity that can still be undertaken safely.

Driving under the influence: To ensure the safety of you and other road users I reserve the right to cancel any lesson if you are or if I suspect you are under the influence of drugs, (including prescription drugs) alcohol and or legal highs. If this occurs the full training fee for the period in question will be charged lost or charged.

Lesson postponement: You may lose or be required to pay for, any lessons that are booked in my diary which are postponed or cancelled with less than 48hrs notice. However I reserve the right to postpone lessons if I consider the weather or road conditions are unsuitable or considered dangerous. Unfortunately I cannot be held responsible for any costs incurred as a result of me having to postpone any lessons for whatever reason. I will endeavour not to cancel or rearrange lessons I have arranged with you in my diary but I reserve the right to make alterations/ postponements to time and dates booked in at any notice due to any circumstances I feel are warranted. I will always rearrange and provide the lesson at another suitable agreed time/ date.

Punctuality: In your own interests you are advised to be punctual for your lesson appointments. All such appointments should be recorded and checked (where possible with me) to ensure mistakes are avoided. 

I would normally wait a maximum of 10 minutes before the lesson is abandoned and the lesson fee forfeited or become due for payment. A reciprocal waiting time may become necessary if I am delayed for any unforeseen circumstances. I will make up any lost time as a result of this at the end of the normal lesson time or the end of an upcoming lesson as soon as possible. Any such shortfall should be recorded in my diary and a text will be sent to you where appropriate detailing the owed time.

Payments: please note:

(a) You are required to make payment for the course or the driving lesson(s) in advance of the training. To book a course, a 50% deposit or the full course fee(if the course date is within 4 weeks of the booking date) is required.

(b) The deposit or any subsequent training fees paid are not refundable in the event you decide to cancel the training once the booking has been accepted by me and placed in my diary. At this point a binding agreement is made between yourself and me. This does not in any way affect your statutory rights to be provided with the goods and services you have bought (please see term: your statutory rights)

(c) A full refund will be given if I cannot satisfy any special requirements noted and as shown under “special requirements” on your booking/ confirmation.

Payments: payments will be held in full by myself, in the event we agree to refund the course/ lesson fee for any reason agreed jointly my myself and yourself the refund will be issued within 21 days.

The driving test: bookings:

(a) Driving tests can be booked by you or me on your behalf. Driving test bookings always take priority over other lessons. Therefore your lesson may have to be postponed from its normal time to allow for someone else’s driving test and vice-versa. Changes to lessons will be notified immediately. Test appointments MUST be agreed prior to booking so I can ensure availability in my diary. As a result of this it may be deemed easier for me to book for you, but this is to be agreed between myself and yourself. If this does not happen I sadly cannot guarantee I can provide use of my vehicle for the test or any lessons just prior to it. 

(b) Use of the vehicle.

In the interests of customers and public safety I reserve the right to withhold use of my training car for the test if in my opinion, your driving is actually or potentially dangerous – behaviour which if repeated on the test would result in a test failure.

(c) test cancellation

three clear working days (Sundays and public holidays don’t count as working days) notice of a test cancellation or postponement is required by the DVSA. Therefore to cancel a test due for Friday, you need to do this online no later than the preceding Monday thus giving 3 clear working days.(I.e. Tuesday, Wednesday, Thursday)failure to provide the required notice will result in the loss of your test fee. I cannot be held responsible for any postponement or cancellation by you or the DVSA. However I will do all that is possible to arrange another test as quickly as possible and to help you reclaim any expenses from the DVSA if appropriate.

Complaints: in the event of a complaint I would be extremely grateful if you would give me the opportunity to resolve the issue and social media is not to be used to discuss your complaint. I aim to be approachable and feel I can adequately resolve any issues/ grievances you may have effectively if given the opportunity. You can do this either verbally in person or over the phone or via letter, text or email, whichever you feel most comfortable with.

Your statutory rights: nothing in these terms and conditions will reduce your statutory rights relating to faulty goods or services provided. I have a statutory obligation to provide you with the goods and services fit for the purpose for which they were bought and as described. If you have any doubts about your statutory rights please contact your local Trading Standards Department or Citizens Advice Bureau.

Data Protection: ADS Adrian's Driving School will not share your data with anyone without your express permission, except in the case of 

(a) chartered accountant 

(b) HMRC

(c) Police/ DVSA/DVLA

(d) Insurance in the event of an accident

By signing this you agree for a photo of you on the day of your test being used on social media - web page if you are happy to have one taken at the time, you are under no obligation to do this. 

Although vehicle cameras are recording during your lesson, no sound is recorded and no footage of you will be used on any platform. They are only capturing external images/ events.

Below you have my signature to acknowledge my acceptance of the above:

And I would be grateful if you would sign below to acknowledge your acceptance of the above terms:

Date accepted by both parties: